How do I determine the right ring size?
It's easy with our "Bergen Ring Sizer" app, which you can download for free from the App Store or Google Play.
Can the width of my ring be changed later?
This depends on the ring design and the number of sizes to be changed. Send us an email to [email protected] and we will check to what extent your desired width change is possible. Within the first 30 days after delivery, this service is even free of charge for you, depending on the ring model.
Why do I need a diamond certificate? Do all Bergen jewelry pieces come with a diamond certificate? What happens if I lose my certificate?
The certificate is the identity card for your diamond. It guarantees the authenticity and determines the value of the gemstone by stating its essential characteristics. If you order a piece of jewelry with a diamond > 0.5 ct. you will automatically receive the corresponding certificate from us. Our certificates are issued exclusively by recognized, independent gemmological institutes (e.g. GIA). You should keep the certificate in a safe place. However, if it should get lost, a new certificate can be issued. In this case send us an e-mail to [email protected]
How can I be sure that the delivered jewelry / diamond is genuine?
We only process lab grown genuine diamonds. This is confirmed by the certificate. The jewelry itself has a stamp (hallmark) indicating the fineness of the metal used.
How do I care for my diamond jewelry?
Send us an e-mail to [email protected] and we will be happy to send you our care tips.